Privacy Policy

Last updated: January 2024

Brook Grove ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brook-grove.com or enrol in our educational programmes.

Information We Collect

We may collect information about you in various ways, including:

Personal Data: Name, email address, postal address, and other contact details you voluntarily provide when enquiring about or enrolling in our courses.
Course-Related Information: Information about which programmes you are interested in or enrolled in, attendance records, and feedback you provide.
Technical Data: Internet protocol (IP) address, browser type, operating system, referring URLs, and information about how you interact with our website.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide information about our courses
To process your enrolment and deliver educational services
To communicate with you about course schedules, updates, and administrative matters
To improve our website and educational programmes
To comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal data on the following legal bases:

Consent: Where you have given explicit consent for us to process your data for specific purposes
Contract: Where processing is necessary for the performance of a contract with you (e.g., delivering a course you have enrolled in)
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for two years. Course enrolment records may be retained for up to seven years for administrative and legal purposes.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Service providers who assist in operating our website and business (under strict confidentiality agreements)
Professional advisers including lawyers and accountants where required
Regulatory authorities where required by law

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to processing of your data
Request restriction of processing
Data portability
Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our youth programmes involve collection of data about children. We only collect data about children with explicit parental consent, and such data is processed solely for educational programme administration. Parents or guardians may request access to, correction of, or deletion of their child's data at any time.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Brook Grove
47 Park Lane
Leeds, LS3 1AB
United Kingdom
Email: [email protected]

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.